FAQ

Do you have a physical store?

Not at the moment, follow us on social media to stay up to date with the latest news.

We are located in Barcelona where we also make deliveries by hand, so you have the opportunity to see the product before purchasing it.

What is the delivery time of your products?

24 - 72hrs from when payment for your order is accepted.

Do you ship worldwide?

Yes. If you have any problems when placing your order, please contact customer service.

Do you provide tracking information?

Yes, you will receive an email with the tracking number.

I am missing some items from my order, what can I do?

Contact us immediately. Via Whatsapp +34 675 031 249 or by sending an email to info@faraouni.com .

I received a damaged item. What can I do about it?

We are sorry to hear that. Simply send us a photo of the damaged item in question to the email address: info@faraouni.com and we will send you a similar replacement item as soon as possible.